Privacy Policy

We Care Your Privacy

Event Ticket and Promotion is committed to providing quality services to you. And this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

By registering your email address or phone number at our website www.eventticket.com.au you agree to receive the Event Ticket And Promotion newsletters & SMS in order to keep you up to date with the latest events/services available. You can unsubscribe from our communications at any time by contacting us via email or clicking the unsubscribe box.

Personal Information we collect includes: names, gender, DOB, personal interests, addresses, email addresses, phone and facsimile numbers.

Generally, we collect personal information when you:

  • Make a purchase, Tickets or services through our network which includes our website www.eventticket.com.au, mobile site, telephone calls, or box offices;
  • Register as a Event Ticket And Promotion member via our website or mobile site.
  • Participate in a Event Ticket And Promotion survey, competition, promotion or other marketing campaign;
  • Register to receive newsletter.
  • Make an inquiry or a complaint.
  • And from third parties.

When we collect Personal Information we will, where appropriate and where possible, Explain to you why we are collecting the information and how we plan to use it.

How do we hold your personal information?

Event Ticket And Promotion may hold your information electronically or on hard copy which may be kept with other information which we collected from our website or from our group companies or our client business. Where we understand that you have consented to such business or companies to share your information.

Security of your personal information

Event Ticket And Promotion have taken very hard steps to protect your personal information from loss, unauthorised access or misuse.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

We may use your information in the following way:

  • To process your orders for tickets and other services purchased from us.
  • To communicate with you regarding your transactions and event you attended.
  • To provide you with product, services or account information.
  • For marketing or market research purpose.
  • To improve our products, services and website.
  • For security purpose

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law

Such as within the KAY N DEE GROUP Pty. Ltd. Companies, our event promoters/organisers/partners, venues, our commercial partners, other organisations who use our ticketing platform.

We may transfer your information to other countries for the database we use to store your a/c details if hosted by other companies outside of Australia.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Event Ticket And Promotion will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to- date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

admin@eventticket.com.au