Refund Policy

Exchange and Refund Policy

Event Ticket and Promotion does not refund or exchange in case of lost, stolen, destroyed or damaged tickets. All e ticket purchases are non-refundable and there are no order cancellations. In case you Change your mind or cannot make it to the event, you can contact the event organisers directly or we can forward your refund request to the event promoters. It is entirely on the discretion of event organisers to provide you with a partial refund or carry it forward to the upcoming event. Before purchasing tickets, please carefully review the event and seat selection options. www.eventticket.com.au is not responsible for any ticket refunds.

Cancelled Events

Events are occasionally cancelled or postponed by the Event Organisers/Promoters due to situations/Weather conditions which may affect the performers, staff or audience. If an event has been cancelled, please contact Event Ticket And Promotion for information on receiving a refund.

Unless indicated otherwise in relation to a particular event, if an event is cancelled or rescheduled, ticket purchasers may be offered seats at any rescheduled event up to the face value of the original tickets which is entirely on the discretion of event Organisers/ Promoters . If the ticket purchaser is unable to attend the rescheduled event or the event is not rescheduled the ticket purchaser is advised to contact directly to Event Organisers /promoters for their Refund or we can forward your request of refund to the organisers. All Refunds decisions will be made by Event Organisers / Promoters and Event Ticket and Promotion has no responsibility for any kind of ticket Refunds.

Please make sure to include/provide your Event Ticket and Promotion order details to apply for your refund (if applicable). If you purchased a ticket at a retail outlet, you will need to return the ticket directly to that retail outlet. It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rescheduled event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket purchasers of the cancellation once we have received the relevant authorisation from the Event organisers/Promoters. We do not guarantee that ticket purchasers will be informed of such cancellation before the date of the event.